Writing the future. Together.
Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.
By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com
Your team
To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Berlin Office, so we expect you to be equally warm and welcoming.
Your mission
- Solve the problems encountered by the users
- 1st and 2nd level Support
- Recording, dispatching, carrying out progressive incident analysis, and resolving incidents
- Supporting internal users via tickets, phone, remotely, and on-site assistance
- Document systems, procedures, and processes
- Handle IT service requests and manage request fulfillment process
- Be responsible for the management of end-user assets and devices
What you need
- Successfully completed IT education or comparable qualification
- Experience in 1st and 2nd level support
- Service oriented team player
- Experience with various Microsoft Windows client and server operating systems
- Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
- Knowledge about video conferencing, and ad hoc support for VC meetings
- Working experience in a global context is a plus
- Understanding of ITIL Incident Management best practices
Additional Requirements
- Excellent command of spoken and written English, German is a plus
- Service oriented mentality
- High sense of initiative
- Passion to learn
- Structured and goal-oriented working method
- Distinctive organizational skills and process-oriented thinking
Additional Information
Now let's talk about perks and compensation
Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.
At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.
Don’t be shy – apply!
Please only apply online, preferably with pdf documents.
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
