POSITION SUMMARY: This position is responsible for checking guests in and out of the hotel. This also includes taking and executing any and all guest requests upon arrival or during their stay. Handling of cash and credit cards.
ESSENTIAL JOB FUNCTIONS:
- Promptly provides accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
- Promotes the Hotel marketing programs.
- Assigns reservations based on guest preferences and availability.
- Answers questions regarding hotel facilities and services, local attractions, directions, etc
- Handles complaints in a tactful manner and negotiates resolutions.
- Develop and maintain a return guest program that is financially responsible and unique to ETC Hotels.
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THE FRONT DESK AGENT REQUIREMENTS:
- Minimum ONE Year working in luxury hospitality.
- Ability to multi-task & maintain poise and a sense of humor amidst a fast paced and demanding environment.
- Required, and must have open availability, weekends, and holidays.
- Ability to read, speak, and understand the English language.
- Standing and walking eight-hour shifts.
- Required, and must have open availability, weekends, and holidays.
- Must be able to represent the company in a professional, well-groomed and courteous manner.
BENEFITS OFFERED:
- Competitive Wage
- Medical, Dental, Vision and Life Insurance
- Vacation/Holiday & Sick Pay
- 401(k) with company match
- Uniform Provided and Dry Cleaned
- Free Parking & commuter incentive program
Interested & Qualified individuals may submit their resume for consideration.
The Edward Thomas Collection provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $27.80 - $28.30 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
COVID-19 considerations:
The well-being of our guests and employees is paramount to the ETC Hotels family. As health experts and government authorities revise health, safety and service standards, we remain in compliance with the CDC and LA County Public Health protocols.
Education:
- High school or equivalent (Required)
Experience:
- Luxury Hotel: 1 year (Required)
- Front Desk: 2 years (Required)
Work Location: In person
