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The Customer Service Representative is responsible for handling incoming customer calls and inquiries, providing information and assistance, and resolving customer complaints. They must provide excellent customer service and maintain accurate records.
Key Responsibilities:
- Answer incoming customer calls and inquiries
- Provide information and assistance to customers
- Resolve customer complaints and escalate issues as needed
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Qualifications:
- High school diploma or equivalent required, with some college coursework preferred
- Minimum of 1-2 years of experience in a customer service role, preferably in a BPO or related industry
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Familiarity with customer service tools and technologies, such as Customer Relationship Management (CRM) software, is a plus
- Ability to work independently and as part of a team, and adapt to changing customer needs and priorities
For regular employees, we offer an industry-leading benefits package that includes:
- Competitive Salary
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Job Types: Full-time, Permanent
Salary: Php20,000.00 - Php35,000.00 per month
Benefits:
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Staff meals provided
Schedule:
- Night shift
- Shift system
Supplemental pay types:
- Commission pay
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