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Job Title:
Supervisor,WFMJob Description
- Planning & Scheduling
- Manpower Planning, Scheduling, Transitioning new logos
- Preparing and publishing WBRs, MBRs, QBRs
- Data reporting to other departments like Finance , IT Operations etc.
- Collect, analyze and report historical center performance statistics.
- Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets
- Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycl
- Managing WFM Personnel
- Planning & Scheduling
- Manpower Planning, Scheduling, Transitioning new logos
- Preparing and publishing WBRs, MBRs, QBRs
- Preparing PPTs and presentations
- Running scenarios and simulations basis requirement
- Data reporting to other departments like Finance , IT Operations etc.
- Recognize and recommend operational and support improvements for the enterprise
- Creating Schedules and lead the weekly scheduling performance review and provide recommendations
- Administration of communication to and from Operations and other support departments.
- Collect, analyze and report historical center performance statistics.
- Understanding of Workload and HC calculations
- Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets
- Provide end to end analysis of financial assessment on weekly basis rolling up to the month
- Create accruals for revenues that may have been possibly earned but are not yet recorded in the account
- Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis
- Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle
- Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue
- Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making
- Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business
Location:
VNM Ho Chi Minh City - 4th Flr, QTSC Bldg 1, Quang Trung Software CityLanguage Requirements:
Time Type:
Full time2023-10-11If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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